Refund policy

Return & Refund Policy

Returns

We offer a 7-day return policy, which means you can request a return within 7 days of your order being delivered.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition with all tags attached.
Be returned in its original packaging.
Be accompanied by the original receipt or proof of purchase.

Returns will not be accepted for products that are:

Used or worn
Washed or cleaned
Damaged due to customer use
Missing original tags or original packaging

To initiate a return, please contact us at pakshal@youfly.in with your order details. Once your return request is approved, we will provide instructions for returning the product.

Once your return request is accepted by our team, the remaining process will be communicated to you. Our team will contact you with further instructions.

Note: Products sent back without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at pakshal@youfly.in with clear photos of the product and packaging. We will review the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

Used, worn, or washed products
Products damaged after delivery due to customer handling
Personalized or custom-made products
Sale or clearance items
Gift cards (if applicable)
Innerwear, undergarments, or other hygiene-sensitive clothing items
Accessories such as earrings or any other items that cannot be returned for hygiene reasons

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

We offer exchanges within 48 hours of delivery.

To request an exchange, please email us at pakshal@youfly.in within 48 hours of receiving your order. Please include your order number, the item you wish to exchange, and the reason for the exchange.

Exchange Terms:

Exchanges are only available for products of equal or higher value than the original item purchased. If you choose a higher-priced product, you will need to pay the price difference.
The product being exchanged must be unused, unwashed, in its original condition, and returned with all original tags and packaging intact.
Once we receive the returned product, it will be inspected and verified by our team. The exchange will be approved only if the product passes our quality inspection.
If the returned product does not meet our exchange criteria, the exchange request may be declined.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–15 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 20 business days after approval, please contact us at pakshal@youfly.in.